“In today’s fast-paced business environment and the age of engagement and experience, delighting customers must be at the forefront of an organization’s strategy. This book is for anyone ready to do things differently, to ensure your business is engaging on an emotional level and building deeper personal connections with customers and key stakeholders.” Review of The Five Principles of Performance Thinking.

Simon Paris, CEO, Finastra

“This is by far the best book on management and leadership that I have read in years because it allows you to identify with successful performers and ensembles rather than preaching at you. Ensemble performance is a much better model for teamwork than the usual fallback on measuring the talents and styles of team members with silly tests. The focus is the emotional connection between leaders, members, and most important the audience.” Review of Perform To Win

Edgar H. Schein, former professor at MIT Sloan School of Management